Contact Us
Giving blood
To make and manage your appointments, simply log in to our self-service appointment system or call us on 13 14 95 - our opening hours are listed below.
Before you do, please check your eligibility.
To find your nearest donor centre please refer to our donor centre page.
Existing donors: update your details here
Login to the self-service appointment system using the links below to make a change without having to call us.
Update your donation
Change your details
Ask a question or give feedback
Request access to personal information
Written correspondence
We appreciate your feedback because it helps us improve our service to you and others.
To provide feedback simply complete our feedback form or write to us at any of the addresses below.
| State office | Address |
|---|---|
| Head Office | 417 St Kilda Road, Melbourne, Vic 3004 Tel: 03 9863 1600 |
| NSW / ACT | Donor Services Manager 17 O'Riordan Street, Alexandria, NSW 2015 |
| QLD | Donor Services Manager 44 Musk Avenue, Kelvin Grove QLD 4059 |
| VIC / TAS | Donor Services Manager 100 - 154 Batman Street, West Melbourne, Vic 3003 |
| WA | Donor Services Manager 290 Wellington Street, Perth, WA 6000 |
| SA / NT | Donor Services Manager Level 6, 30 Currie Street, Adelaide, SA 5000 |
If you wish to remain anonymous when you contact the Red Cross Lifeblood complete our online form or call us on 1300 606 833.
Media enquiries
If you have a media enquiry, please get in touch with our media team
National Contact Centre opening hours
Our contact centre is based in Adelaide and is open during the following times.
Contact Centre Opening Hours (Australian Central Standard Time)
| Monday | 07.30 - 20.00 |
| Tuesday | 07.30 - 20.00 |
| Wednesday | 07.30 - 20.00 |
| Thursday | 07.30 - 20.00 |
| Friday | 07.30 - 19.30 |
| Saturday | 08.30 - 16.30 |
| Sunday and National Public Holidays |
08.30 - 16.30 |